Legal

Cancellation & Refund Policy

Last updated: March 2026

Life with a one-year-old is beautifully unpredictable. We get it. This policy is designed to be fair to both families and to our small business. Please read it before booking — and reach out if you ever have questions or a special situation we haven't covered.

Deposits

While deposits cannot be refunded, they are transferable — meaning if you need to cancel, your deposit can be applied toward a future session that you reschedule within a reasonable timeframe (see rescheduling terms below).

Mini Session Cancellations

Mini sessions are offered at a reduced rate and operate on tighter logistics (back-to-back bookings, shared location setups, etc.). As a result, they have a stricter policy:

• Cancellation: Non-refundable under all circumstances
• Transfer: Your deposit and any payments made may be transferred to a future available mini session or upgraded to a full session (balance adjusted accordingly)
• Rescheduling: Subject to mini session availability, which is limited

Full Session Cancellations

For full sessions, refunds on payments beyond the deposit are calculated based on how much notice is provided before the session date:

In all cases, the original deposit remains non-refundable. "Days before" means calendar days counted from the day of your scheduled session.

Rescheduling

We offer one free reschedule per booking, provided you give us at least 48 hours' notice before your scheduled session.

• Rescheduling is subject to availability
• Your deposit and any payments made will transfer to the new date
• Rescheduled sessions must take place within 6 months of the original booking date
• If no rescheduled date is set within 6 months, the booking is considered cancelled and any applicable refund policy applies

Second reschedule: If you need to reschedule again, a rescheduling fee may apply. Please contact us — we'll always try to work something out.

Less than 48 hours' notice: Rescheduling requests made fewer than 48 hours before the session are treated as a late cancellation. The refund policy above applies, and a new deposit will be required to book a new date.

No-Shows

If you do not appear for your scheduled session and have not contacted us in advance:

• The session is forfeited with no refund
• A new deposit will be required to rebook

If something unexpected prevented you from reaching us before your session, please contact us as soon as possible. We understand emergencies happen and will always try to find a solution.

Weather and Emergency Cancellations

What qualifies:

• Weather: Severe weather warnings, dangerous road conditions, or weather that makes travel to the studio unsafe
• Illness: Child or parent illness that prevents attendance — please do not bring a sick child to the session. Reschedule and everyone benefits
• Family emergency: Hospitalization, accident, bereavement, or similar unforeseen circumstances

We may ask for brief confirmation (e.g., a weather service screenshot or a short note) for weather cancellations but will never require documentation in sensitive personal circumstances.

Photographer Cancellation

In the rare event that we must cancel your session due to illness, equipment failure, or another reason on our end:

• You will receive a full refund of all payments made, including the deposit
• You will be given priority rebooking at your preferred date and time
• We will notify you as early as possible and do everything we can to minimize disruption

Refund Processing

Approved refunds are processed within 5 to 10 business days of the cancellation being confirmed. Refunds are issued to the original payment method. Processing time after we initiate the refund depends on your bank or card issuer and is outside our control.

If you have not received your refund after 10 business days, please contact us and we will look into it.

How to Cancel or Reschedule

Please contact us as soon as you know you need to cancel or reschedule. The sooner you let us know, the more we can do to help:

• Email: [email protected]
• Phone: (847) 386-1223

Please include your name, your child's name, and your scheduled session date in any cancellation or reschedule request. We will confirm receipt and next steps within one business day.

Questions?

We know policies can feel cold and formal — but the intention behind ours is to be fair. If your situation isn't covered here, or you have a question before booking, please reach out. We're a small, family-focused studio and we'd rather talk through a situation than have you feel uncertain.

• Email: [email protected]
• Phone: (847) 386-1223
• Address: 6241 N Clark St, Chicago, IL 60660